Italian Speaking Senior Customer Service Representative

Work Schedule

Environmental Conditions

Job Description

At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer!

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe! Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Location: Budapest, Hungary

Position Summary:

Based at the new Shared Service Center in Budapest, the Customer Service team are responsible for supporting our clients throughout the lifecycle including the administrative, quotation and order fulfilment phases. Customer Service Reps provide outstanding customer service, promptly and accurately when responding to internal and external customer requests.

Key Responsibilities:

• Play a key role within the implementation of new assignments and projects, as part of a team or on an individual basis
• Manage the process for escalated enquiries and complaints to resolution, without managerial support
• Deal with customer complaints, tenders efficiently and expertly as per the service level agreement
• Maintain daily customer service reports
• Develop and deliver training and materials to support departmental needs
• Handle all fax/written/web orders within the division’s guidelines, relay price and availability of products to customers where necessary
• Adhere to SOP’s, SLA’s and departmental training guideline
• May be required to perform other related duties as required and/or assigned.

Skills:

• Competent Microsoft Office user
• Strong written and verbal communication skills
• Have the ability to identify and solve problems and to multitask under deadlines
• Possess self-motivation, passion, a positive demeanor and perform as an excellent teammate
• Display attention to detail and accuracy in the workplace
• Good organizational skills and the ability to prioritize effectively
• Demonstrate judgment, tact and subtlety in dealing with internal and external customers
• Work on own initiative on daily routine tasks as well as solving system issues
• Good understanding on financial closing dates (Quarter Ends, Year Ends) is an advantage
• Demonstrate judgment, tact, and diplomacy in dealing with internal and external customers.

Experience:

• A minimum of 3 years’ customer service experience required, preferably in a call centre/office environment
• Experience with Oracle or SAP preferred but not crucial
• English and at least Intermediate Italian language knowledge

Education:

• A Bachelor’s Degree is preferred but not crucial, candidates with proven experience and knowledge will also be considered.

Working Conditions:

• This position requires repetitive typing and regular use of a computer.
• Most of the other physical demands are typical with those associated with an office environment.
• We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.