Senior Customer Care Representative - Multilingual (French/German/Italian/Dutch)

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Thermo Fisher Scientific with the position of Senior Customer Care Representative - Multilingual (French/German/Italian/Dutch) - Thermo Fisher Scientific which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Senior Customer Care Representative - Multilingual (French/German/Italian/Dutch) - Thermo Fisher Scientific below matches your qualifications. Good Luck: D

Requires a high school diploma or a Government Body award. Play a key role on assignments/projects as required by business expectations.

Job Description

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands. For more information, please visit www.thermofisher.com.

Job Title: Sr Customer Service Representative
Reports to: Team Leader, Customer Service
Position Location: Budapest, Hungary

Position Summary:

Based at the new Shared Service Center in Budapest, the Customer Service team are responsible for supporting our clients throughout the lifecycle including administration, order management, quotations, master data. Customer Service Representatives provide exceptional customer support, promptly and accurately when responding to internal and external customer requests.

Key Responsibilities:

• Be a role model and provide exceptional customer service experience to our external customers and internal stakeholders in the field of administration, order management, quotations, master data.
• Deal with complex customer requirements, manage escalations, processing and follow up all relevant requests within the division’s guidelines, liaising with partner functions (sales and commercial, distribution, finance) to fulfill customers’ requests or resolve issues to ensure timely handling of enquiries.
• Become proficient in Customer Relationship Management systems.
• Adhere to company policies, operational regulations and departmental training guidelines.
• Deliver on promise on daily/weekly/monthly key performance indicator metrics. Engage in efficiency and productivity initiatives.
• Play a key role on assignments/projects as required by business expectations.
• Consistently apply and meet the process expectations and demonstrate attention to operational details and leverage required computer systems to maintain high level of data accuracy and quality. Develop and review training materials and contribute to new joiner trainings.
• Use relevant daily customer service reports.
• Assess individual customer requirements and if required direct activities to appropriate partner departments.
• In order to meet the seasonal requirements of the business, it might be required to participate in cross training and cross support activities, which involve joining assignments to other customer service teams.

Skills:

• 
  Demonstrate high integrity and compliance.
• Display attention to detail and accuracy.
• Good problem-solving skills and ability to multitask under tight deadlines.
• Must possess self-motivation, enthusiasm, a positive attitude and perform as a team player.
• Strong written and verbal communication skills.
• Good organizational skills and the ability to prioritize workload effectively.
• Must demonstrate judgment, diplomacy in dealing with internal and external customers.
• Work on own initiative on daily routine tasks as well as solving system issues.
• Ability to deal with ambiguity, to act without having all details available, have a sense of ownership of roles and responsibilities and ability to see the bigger picture, demonstrate a “can-do” attitude and a proactive solution-focused mindset.
• Competent Microsoft Office user.

Experience:

• 
  A minimum of 2-3 years’ customer service experience is required in an SSC/multinational/office environment.
• Experience with ERP systems preferred but not essential.

Education:

• 
  Requires a high school diploma or a Government Body award. A Bachelor’s Degree is preferred but not essential, candidates with relevant experience and knowledge will also be considered.

Working Conditions:

• 
  This position requires repetitive typing and regular use of a computer plus multiple displays.
• Most of the other physical demands are typical with those associated with an office environment.
• We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. Information :

• Company : Thermo Fisher Scientific
• Position : Senior Customer Care Representative - Multilingual (French/German/Italian/Dutch)
• Location : Budapest
• Country : HU

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Senior Customer Care Representative - Multilingual (French/German/Italian/Dutch) job info - Thermo Fisher Scientific Budapest above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Senior Customer Care Representative - Multilingual (French/German/Italian/Dutch) job info - Thermo Fisher Scientific Budapest in 04-05-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.