LLP Logistics Coordinator

DHL Supply Chain is the leading provider of supply chain management services in Hungary, serving the consumer goods, technology and industrial products sectors with a variety of services. These include distribution centre management, global inbound management of components to production lines, co-packing, and inventory management.

Join to us as

LLP Logistics Coordinator

Purpose of the job:

• 
  Professionally answer and follow-up customer queries: e-mails, orders and calls.
• Exception handling aligned with the latest Work Instructions.
• To solve ad-hoc stock and system related issues.
• Close monitoring of required systems for tracking, issue handling, modification and occasional reporting.
• Support warehouses, LSPs and all relevant stakeholders both internally and externally.
• Support day-to-day operation and stand up in case of new process implementations.
• Investigate and follow up incomplete, non-localizable or non-identifiable shipments and provide solution.
• Share process improvement ideas whenever there is a process gap and support the implementation of them.
• Cooperate with all partner departments on the requested daily/weekly/monthly/quarterly basis.
• Manage/create weekly/monthly KPI reports and measurements for the regional stakeholders on operations.
• Investigate and potentially solve issues escalated by the stakeholders and provide information/root cause analysis (and recommend action plan) on them to the Team Leader.
• Perform other job-related duties as assigned.

Based on the team allocation further tasks required:

Order management

• Order creation, allocation and management for spare, exchange and warranty parts. / Cross company order management for spare, exchange and warranty parts.
• In case of insufficient stock, cooperate with customer’s team and provide continuous information to the relevant stakeholders.

Requirements:

• Fluency in English ;
• Secondary education (College or university degree is an advantage);
• Very strong customer focus;
• Good communication skills;
• Excel knowledge

In return we provide you with:

• Competitive salary and quarterly paid performance bonus
• Cafeteria package – eligibility is granted during probation period as well
• Insight into complex logistic solutions
• A level of stability and security thanks to growing and constantly evolving business environment
• A collaborative community where youll always have a voice
• Internal learning programs which provide valuable knowledge in logistics, management, and process improvement
• Opportunities to participate in GoGreen, our group-wide environmental protection program
• Corporate assets, including a laptop plus Home Office pack
• Cycle to work scheme, discounted gym membership to Gilda Max /Life 1 network and retail discounts
• Employee Assistant Program to support your wellbeing and mental health
• a hybrid work environment (home office combined with a modern office environment)