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Service Desk Agent - German Junior

NSC Global | Debrecen | HU

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the NSC Global with the position of Service Desk Agent - German Junior - NSC Global which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Service Desk Agent - German Junior - NSC Global below matches your qualifications. Good Luck: D

Monitors the systems and creates a ticket when a defect is detected. Nscglobal offers a unique business model, combining a focused group of world-class…...

Overview: Nscglobal (Cisco Gold Partner) provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Nscglobal is an independent, rapidly growing, private company that for more than a decade has delivered tailored solutions to 50 of the worlds leading multinational enterprises, outsourcers and service providers.
Nscglobal offers a unique business model, combining a focused group of world-class customers, with a unique range of services, backed up with outstanding responsiveness and customer service. Main Purpose:
Provides 1st and/or 2nd level telephone support to external and internal clients in connection with personal computers or networks, or network devices within the set expected service levels and in a quality beyond the expectations of the client. Responsibilities: Job description:
  • Maintains direct contact with the client or ticket owner, is available for receiving calls/ e-mails/ tickets/ requests/ incidents and to answer them as soon as possible.
  • Records the incoming client requests - orders or incidents - , creates tickets.
  • Questions the client thoroughly in the interest of fault diagnosis.
  • Monitors the systems and creates a ticket when a defect is detected.
  • Processes the incoming tickets (e.g. from the helpdesk).
  • Identifies, diagnoses and categorizes the incident/ call/ ticket and determines priorities.
  • Solves simple problems in connection with MS Office applications and the most common operation systems with the help of the knowledge base. In case of working in the telecom systems field, solves simple problems concerning networks and network components.
  • Changes user settings from distance if needed.
  • Forwards more complex problems to next level of support.
  • Updates client information and the ticket management system throughout the whole process, and logs information.
  • Tracks tickets and informs the client about its status.
  • Observes the expected service levels as stated in the contract.
  • Closes the ticket.
  • Reports to the requester of report at the requested frequency.
Shifts: Business hours, night and weekends Qualifications: Skill description:
  • 0-1 year(s) experience in Service Desk
  • Be familiar with repair, analysis and measurement tools
  • Strong customer- and result-orientation
  • Team spirit
  • Good interpersonal and communication skills (verbal and written)
  • Basic understanding of easy to handle administrative tasks
  • Basic understanding of IT – Microsoft Windows and MS Office (Word, Excel, Power Point, Outlook only)
  • Social competency to handle also hard emotions
  • Good ability to handle stress
Language knowledge required:
  • Advanced German

Information :

  • Company : NSC Global
  • Position : Service Desk Agent - German Junior
  • Location : Debrecen
  • Country : HU

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Service Desk Agent - German Junior job info - NSC Global Debrecen above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Service Desk Agent - German Junior job info - NSC Global Debrecen in 01-06-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 01-06-2024

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