Lead Credit & Collections Representative

As the Credit and Collection Team, our main role is to support business growth while mitigating the financial risk to Thermo Fisher Scientific by timely collection of debt on allocated portfolio of customers.

In this position you would be responsible for the calculation, approval and maintenance of credit limits for new and/or existing customer accounts. The team performs regular order hold review and support the decision-making process for order release.

As a Lead Analyst you will own and lead internal projects, support junior team members and drive operations related engagements with stakeholders.

Are you are a candidate with excellent rapport building ability, strong verbal and written communication skills and the ability and passion to achieve critical metrics? We are looking for you!

Responsibilities:

• We analyse our customers financial status for terms of sale and appropriate credit limits and maintain them according to company policy and Sarbanes-Oxley requirements. We proactively contact customers, primarily by telephone, in regards to payments to ensure invoice processing and timely payments. It is critical to plan and prioritise customer calls regularly to maximise collections on the largest open invoices.

• Our Collection software has to be updated at all times with actions and follow-ups taken. Applying our partnerships internally we are also facilitating customer query resolution in a timely manner. Attention to detail, compliant routine, accurate reporting of numbers as well as contact maintenance is important to succeed.

• Our collaboration with other departments is also a core part of our daily routine as we communicate credit decisions to relevant internal customers. We work closely with the Cash Allocation team to allocate credits on a regular basis in consultation with our customers

• Our team members strengths also support the training of new employees joining the Order-to-Cash (OtC) Department. Beyond the usual tasks you may expect various and exciting ad hoc responsibilities/tasks to be assigned from time to time by Team Leader.

• As a Lead Analyst you will have the opportunity to deputize your people leader in case of absence. You will also be responsible for supporting monthly account reviews with the junior team members.

• You will be considered as the “Go To” person within your team with all operational questions

• Your voice matters – youll be participating in cross-functional projects and will be expected to lead projects within your own area.

Minimum Requirements/Qualifications:

• Our teams engage with various levels of internal and external customers, and therefore strong communication, negotiation skills and judgement, tact and diplomacy are all key. The position requires strong problem solving skills and open minded mentality to understand and appreciate our role in the world of Thermo Fisher.
• Proactive approach in contacting customers to follow up on overdue debt is essential, especially on the phone. Organisation skills are valuable to ensure the timely completion of a large volume of work.
• Success in this role requires a proven understanding of relevant accounting systems, policies and procedures as well as system knowledge.
• Potential visits to customers may involve travel