German Speaker Service Desk Agent

German Speaker Service Desk Agent

Job Req ID: 33934 Posting Date: 24 May 2024 Function: Engineering Unit: Business Location: Building 31, Budapest, Hungary Salary: Competitive
Location: Debrecen or Budapest Why this job matters This is a role within our service desk teams, working with clients offering technical support. Youll be our primary face to these customers on a day-to-day basis, so clear communication and customer service skills are a must!
Please note that this role requires colleagues to work in shifts and is based in Budapest OR Debrecen Office ( with hybrid working element to it 3 days from the office and two days from home). Language skills:

• English on a fluent level is a must

• German on a fluent level is a must

Required and desired skills: Soft skills:

• Ability to meet the customers’ needs in line with the business requirements is a must
• Working with a cooperative and positive attitude in group settings to achieve common goals is a must
• Taking the responsibility and takes care of the consequences of making a decision
• Acting in advance of a future situation, e.g., making things happen, putting energy to solve the situation
• Good stress management skills in a fast-paced demanding field is an advantage

Professional skills:

• ITIL and Cisco troubleshooting experience is an advantage
• Customer support experience is an advantage
• Fresh graduates are welcome

The skills you’ll need Troubleshooting Customer Service Escalation Management Continuous Improvement Vendor Management Network Delivery Network Security Network Testing Network Configuration Technical Documentation Network Integration Network Implementation Requirements Management Incident Management Event Planning Decision Making Growth Mindset Inclusive Leadership Our leadership standards Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation. Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best. About us BT is part of BT Group, along with EE, Openreach, and Plusnet. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’ We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development. This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.
A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. DONT MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. Were committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if youre excited about this role but your past experience doesnt align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.