Server

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An art nouveau masterpiece on the Danube. Located in the heart of Budapest, our art nouveau palace Hotel embodies the spirit of Budapest’s Golden Era glam. From the moment you enter, savour the iconic wrought-iron peacock gates, pass through the Lobby adorned with over two million mosaic tiles illuminated with its striking chandelier, and let inspiration wash over you. Outside, views of the Danube and the picturesque Buda skyline stand before you. Spend the day exploring the sights, recharge in our Spa that harnesses the city’s heritage in wellness, then enjoy an innovative cocktail in our newly opened lobby bar MÚZSA.

Job description:

As a Server you will

• have the highest standards of service with attention to detail
• take pride in your job and exceed your guests expectations on a regular basis
• be able to leave a lasting impression for all the right reasons
• engage with guests ensuring their complete satisfaction

Requirements:

• be able to speak English and Hungarian fluently
• have 1-2 years experience in a similar establishment
• be friendly, outgoing personality, dedicated and flexible
• have an EU work authorization

Main Duties & Responsibilities:

1. Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item, origin, taste, and preparation methods; communicate guest orders including any special needs or requests to the kitchen; coordinate food timings; check completed kitchen orders with the guest’s original order; transport items to the guest table in a timely manner to ensure proper food quality.

2. Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.

3. Breakdown, clean and set-up of tables, buffets, and food stations as well as the back-of-house areas.

4. Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Empact.

5. Work harmoniously and professionally with co-workers and supervisors.

6. Ability to work closely with stewarding & culinary teams and Housekeeping.

7. Ability to work with 3rd parties (i.e. staffing agencies, etc…)

8. Plate, prepare food & beverage items and serve as indicated in the Standards Training Manual.

9. Assist with food & beverage service throughout hotel, guest rooms, meal periods, special events etc.

10. Assist colleagues within the department to complete other duties (i.e. food running, clearing, cleaning, mise-en-place, polishing equipment etc)

11. Operate tea/coffee making equipment at any time based on guest requests and BEO instructions.

12. Update the file of guest history (ie. beverage type, table location, birthdays, special family occasions) kept with the Hostess.

13. Store supplies.

14. Take an active role in implementing safety procedures and following up within the department.

15. Respond properly in any hotel emergency or safety situation.

16. Utilize the hotel computer system by ringing up sales, printing checks, closing checks and complete end of day revenue reports.

Standard Duties:

1. To provide a friendly and professional service that always exceeds guests’ expectations.

2. To ensure you read the hotels employee handbook and have an understanding of and adhere to the hotels rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.

3. To undertake other duties and responsibilities which, while outside the normal routine, are within the overall scope of the position.

4. To report for duty punctually wearing professional attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.

5. To comply with local legislation as required.

6. To maintain good working relationships with your colleagues and all other departments through working by The Golden Rule.

7. To respond to any changes in the division as dictated by the needs of the industry, company or hotel.

8. To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.

9. Attend training sessions as outlined.

10. Wear hair restraint/hat, gloves to complete assignment within the kitchen areas.

11. Must be able to obtain any required food handling and/or sanitation certifications required by local or state agencies.

12. Perform other tasks or projects as assigned by the Outlet Manager, Director of Food & Beverage or Director of F&B outlets.