Product Manager

What are you looking for in your next company? An open, collaborative, and friendly culture? An opportunity to support a growing product line and see the impact of your work first-hand? A place to develop your skills, collaborate with cross-functional teams, and spearhead new features to market? If you’re ready to join a fast-paced, market-focused product team, we have some great things to talk about. We’re looking for a Product Manager to join our team who is eager to help navigate market needs and deliver valuable solutions to our customers. When you join our team, you’ll have the opportunity to collaborate with every aspect of the business. From designers, product managers, and software engineers to sales, customer support, and clients - you’ll have the opportunity to engage and work with a multitude of teams as you help build the future of Hearsay. Your role will be to help solve for how our customers communicate and engage with clients to build stronger relationships and grow their business. About Hearsay Relate Hearsay Relate helps firms improve the client-advisor experience by making business communications simple and reliable while meeting global requirements from FINRA, SEC, IIROC, FCA, PRA, and other regulatory bodies. More than just text and mobile calls, Relate turns agent and advisor devices into mobile productivity centers. Using AI-based automation, team delegation, and workflows, teams can use their desktop and mobile devices to service clients and convert prospects into clients faster and more efficiently. The Hearsay Relate team is a multidisciplinary group of developers, designers, and product managers spread across five scrum teams. About Hearsay Systems Founded in 2009, Hearsay Systems is reinventing the human-client experience in financial services. The Hearsay Client Engagement Platform empowers over 200,000 advisors and agents to authentically and intelligently grow business relationships by proactively guiding and capturing the last mile of digital communications. The world’s leading financial firms—including Allstate, New York Life, Morgan Stanley, and Charles Schwab—rely on Hearsay’s SaaS platform to scale their reach, optimize sales engagements, and deliver exceptional client service in a consistent and compliant manner. We are a tight-knit and dedicated team that passionately believes in our products, our people, and our culture. Our products help advisors and agents scale personalized customer engagements across social media (Facebook, LinkedIn, Twitter, Instagram), websites, text, and voice. Headquartered in San Francisco, Hearsay has a globally distributed team with members in San Francisco, Salt Lake City, Seattle, New York, Toronto, London, Budapest, Mexico City, and Manila and is backed by Sequoia Capital, NewView Capital, and Salesforce Ventures. About the role (responsibilities)

• Be responsible for understanding Hearsay’s engagement channels and business platform; the client retention and growth lifecycle in a number of financial services sectors; and how to bring those together to drive success for advisors, agents, and the enterprises they represent
• Assist in gathering and analyzing market research, customer feedback, and competitive intelligence to identify trends, opportunities, and user needs.
• Collaborate with the product management team to define product vision, strategy, and roadmap based on market insights and business objectives.
• Help prioritize features and enhancements based on impact, feasibility, and strategic alignment, considering input from stakeholders and internal teams.
• Work closely with engineering and design teams to translate product requirements into detailed specifications, user stories, and wireframes.
• Support the product development process from ideation through to launch, including sprint planning, backlog grooming, and acceptance testing.
• Monitor product performance and metrics, conduct user testing and feedback sessions, and iterate on features to improve usability and customer satisfaction.
• Assist in creating product documentation, training materials, and marketing collateral to support product launches and updates.
• Stay informed about industry trends, best practices, and emerging technologies related to SaaS and product management.

About you (skills and requirements)

• 3-5 years of proven experience as a Product Manager, preferably in SaaS
• Experience in product lifecycle management, including the Agile framework with a preference for experience with multiple Scrum teams and familiarity with concepts and best practices.
• Comfortable translating product requirements and understanding technical concepts to drive effective collaboration with design and engineering partners and develop solutions
• Experience leading collaboration between design, development, and business stakeholders to determine how to effectively address a problem
• Ability to work under pressure, meet deadlines, and handle multiple projects simultaneously
• Experience in engaging with customers and leading product discovery sessions with outside stakeholders
• Know how to strike the right balance between delighting the user and delivering measurable ROI to the buyer
• Passion and work history in financial services strongly preferred
• Demonstrated strategic thinking and strong communication skills
• Successful experience interfacing with cross-functional teams and customers to get to the underlying business problems

It is a plus if you have

• Working experience with Design Thinking and/or Lean Product Development
• Experience working with A2P Messaging Platforms
• Experience working with Automation

Our commitment to diversity and inclusion: Hearsay values and welcomes diversity in all forms. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We encourage all qualified individuals to apply. If you need assistance, or a reasonable accommodation during the application and interview process, please contact us at: accommodations@hearsaycorp.com.