People Care Advisory Specialist

Job summary

Entity:

Finance

Job Family Group:

HR Group

Job Description:

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the worlds ambition of a low carbon future. Join us, and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.

In Hungary, we operate bp’s Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the big complex challenges facing our world today and, guided by our bp values, are working to help meet the world’s need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment!

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our outstanding team?

Join our People & Culture Services Team and advance your career as a

People Care Advisory Specialist (parental cover contract until October 2026)

P&C Services is an internal global shared services organisation, responsible for delivering centralised and standardised P&C services for bp from a number of geographical delivery centers as appropriate for bp’s footprint. P&C Services are the first point of contact for People and Culture related matters; the team are policy and process experts, dedicated to delivering the best customer experience.

In this role You will:

Be the first point of contact for employees and Line Managers, answering queries on policy, process and redirect non-HR queries as required Promote the use of customer self-service by coaching customers to utilize HR applications Effectively manage the balance between the quality of response and customer experience and the target response time Execute transactions in HR applications in good quality Utilize service enabling technologies and the CRM tool by creating, recording and handling customer requests Follow defined problem and incident management processes, and raise these where applicable. Maintain relevant support documentation

What You will need to be successful:

1-2 years of experience in a multinational environment, preferably in shared service centers Fluency in English Excellent customer service skills Strong systems and digital literacy Foundational knowledge of any HR data management system is an advantage CRM, Live Chat and Chatbot usage experience is desirable

At bp, we provide the following environment & benefits to you:

Different bonus opportunities based on performance, several cafeteria elements Life & health insurance, medical care package Flexible working schedule: home office up to 2 days/week, based on team agreement Opportunity to build up long term career path and develop your skills with wide range of learning options Family friendly workplace e.g.: Extended parental leave, Mother-baby room Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program Possibility to join our social communities and networks Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested

bp Hungary won the Most Attractive Employer 2023 Award (SSC / BSC sector) third time in a row at PwCs annual employer research. Come and join us!

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Agility core practices, Analytical Thinking, Collaboration, Communication, Creativity and Innovation, Customer service delivery excellence, Customer Service Design, Data Management, Decision Making, Developing and implementing strategy, Discovered resource estimation and assurance, Employee and labour relations, Extract, transform and load, Global Perspective, Information Security, Leading transformation, Management Reporting, Managing change, Managing strategic partnerships, Measurement and metrics, Organizational knowledge, Performance and planning, Project and programme management, Stakeholder Engagement {+ 3 more}

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with disabilities may request a reasonable accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an accommodation related to the recruitment process, please contact us to request accommodations.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.