Client Care Coordinator

At DHL Supply Chain, we all share a set of common values. To deliver excellent quality. To make our customers successful. To foster openness. To set and follow clear priorities. To be entrepreneurial. And to be socially responsible and act with integrity. These are the things that bring us together as associates and set us apart from other logistics companies.

Join us as a

Client Care Coordinator

to work 7/24 shifts

Your role in a nutshell:

Act as a frontline interface with customers of DHL Supply Chain in the EMEA region. Role involves responding to customers via email, chat or occasionally over the phone and resolving their inquiries working in shifts. The main purpose is to facilitate and provide a DHL Supply Chain global customer service standard.

Main tasks and key responsibilities:

• Respond efficiently and effectively to customer queries (via email, chat, phone, ticketing system)
• Own and manage customer engagement and interaction
• Ensure service level agreements are met
• Communicate positively with all involved parties (central/local/satellite warehouses)
• Follow agreed processes / procedures to raise and resolve customer queries
• Provide regularly reports, and monitoring the inventory of warehouses in the order management system

What you will bring to the team:

• ability to work independently and collaboratively as a team player
• high emotional intelligence
• excellent time keeping
• strong analytical thinking and high problem-solving skills
• strong verbal communication skills
• Upper Intermediate English language knowledge
• willingness to work in shifts and weekends (no night shifts)
• proficiency in using MS Office applications is a plus

Fresh graduates are welcome to apply - start your career with us at a multinational company

In return we provide you with:

• competitive salary and quarterly paid performance bonus;
• Cafeteria package – eligibility is granted during probation period as well
• insight into complex logistic solutions;
• a level of stability and security thanks to growing and constantly evolving business environment;
• a collaborative community where youll always have a voice;
• internal learning programs which provide valuable knowledge in logistics, management, and process improvement
• opportunities to participate in GoGreen, our group-wide environmental protection program
• corporate assets, including a laptop plus Home Office pack
• cycle to work scheme, discounted gym membership to Gilda Max /Life 1 network and retail discounts
• Employee Assistant Program to support your wellbeing and mental health;
• a hybrid work environment (home office combined with a modern office environment)

Our efforts to become a really good place to work have been honoured with Top Employer in Europe for the fifth time in a row.

Join us and youll be working with colleagues from a wide range of backgrounds – all with differing skills, experiences, and points of view. We see that diversity is one of our greatest strengths, and promote inclusion every day, in everything we do.