Senior Team Leader – Customer Service

Job summary

Entity:

Finance

Job Family Group:

Business Support Group

Job Description:

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the worlds ambition of a low carbon future. Join us, and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.

In Hungary, we operate bp’s Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the big complex challenges facing our world today and, guided by our bp values, are working to help meet the world’s need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment!

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?

Join our Customer Team and advance your career as a

Senior Team Leader – Customer Service

Customer teams are dealing with sales support processes, account management, order taking, invoicing, cash collection, pricing, service request management and supply chain management activities.

In this role You will:

Manage a team with sophisticated process management and business interactions Lead and review operational performance for the team regularly against the defined objectives and plan corrective actions accordingly to ensure the organizations timely delivery of Order to Cash services Lead and support external/internal audits, identify to control risk and drive incident investigations Proactively identify areas of process and quality improvement and raise those to the relevant stakeholders and process owners Ensure Global Process Standards are embedded and adhered to in day-to-day operations Develop and maintain strong working relationships with key partners within the organisation, customers and external service providers to ensure related issues are dealt with in a timely and effective manner Ensure timely resolution of raised queries and systemic issues by proactively seeking to minimise or eliminate by addressing root causes Support the implementation of Order to Cash Tower Strategy within your team Set goals and clarify expectations, provide regular feedback and conduct appraisals Coach team members to address process gaps, identify inefficiencies and help to embed a continuous improvement culture in the organization Identify training opportunities focused on building long term capability in the teams. Help team members think of possible career options and support them in developing associated career development plans. Support Tower Leadership in developing a high performance culture promoting continuous learning and focusing on meeting / exceeding customer needs and expectations

What You will need to be successful:

High level of proficiency in English and language Minimum 3 years’ experience in a people leadership role ideally in a B2B/SSC environment Previous experience with SSCs and the automotive industry is an advantage Ability to demonstrate a strong understanding of customers’ needs / behaviours Excellent written/oral communication skills and ability to build effective working relationships Proven Experience in Customer Service Strong people leadership skills and proven experience in mentoring and leading a team Strong performance management skills Strong time management and organisation skills, able to prioritise and handle urgent issues and customer concerns Highly motivated and ambitious to deliver value to end customers and business Experience using SAP and/or Salesforce is an advantage Reporting skills with Excel and Power BI C1 Spanish or Portuguese is an advantage

At bp, we provide the following environment & benefits to you:

Different bonus opportunities based on performance, wide range of cafeteria elements Life & health insurance, medical care package Flexible working schedule: home office up to 3 days / week, based on team agreement Opportunity to build up long term career path and develop your skills with wide range of learning options Family friendly workplace e.g.: Extended parental leave, Mother-baby room Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program Possibility to join our social communities and networks Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested

bp Hungary won the Most Attractive Employer 2023 Award, based on the PwC annual research. Come and join us!

Travel Requirement

Some travel may be required with this role, this is negotiable

Relocation Assistance:

Relocation may be negotiable for this role

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with disabilities may request a reasonable accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an accommodation related to the recruitment process, please contact us to request accommodations.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.