Field Services Order Management Specialist

Job Description: SCHNEIDER ELECTRIC
is looking for a new colleague located in Budapest
for the position of: Field Services Order Management Specialist
Schneider Electric is a global specialist in energy management and the world leader in energy efficiency. We operate in over 100 countries with more than 130,000 employees. We are currently recruiting for a Field Services Order Management - Entry level colleague in our newly created Service Hub to lead and support our teams in different countries. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment: https://www.youtube.com/watch?v=dux6kG13QWM Scope:

The key responsibilities of the Field Service Order Management Specialist(Entry level) are to ensure Service Orders & Contracts are well created and booked according to Customer’s Purchase Orders. Ensuring all relevant detailed information are correctly recorded to allow the field service execution team to properly implement the service delivery.

For Flow business the Order Management Specialist will also execute the order (End to End cycle from order booking until order completion, including Gross Margin control).

What will you do?

• Review Customer’s Purchase Orders and validate the following information

• Installed Products are eligible and correct for services
• Bill to Accounts and Installed at accounts are correct and active with payment condition
• PO validation process is followed (Matching pricing with price list or service quote, PO booking checklist is completed, credit and risk review)

• Book and set billing plan

• Enter and book Service Orders and Service Contracts in ERP system (SAP, Oracle or alternative country ERP)
• Ensure all contract information are transferred
• Set appropriate billing plan in the system to ensure proper invoice generation
• In case of request for cancellation: inform Services Execution, team and Terminate Service Orders and Contracts
• Issue a credit request if needed

• Post Booking Executions

• Apply Service Entitlements and Project management Plans to the proper Service Contracts
• Create Service Work Orders associated to service orders with good understanding of scope of work
• Ensure that estimates are entered in ERP, and labor estimate time in the Work Orders
• Provide booking confirmation to the customer or SE project managers
• For flow business:
  • Manage orders and coordinate with planner, spare parts and logistics teams, suppliers, sales and customers in order to ensure service is performed on time and no products are damaged
  • Notify appropriate parties (customers / SE stakeholders) of product shipping ,site intervention dates and any risks
• Assist project execution team on contract administration and obligations regarding delay notices, pricing and claims management, as well subcontracting
• Use digital tool (e-MRO) to check availability and lead time of spare parts and Issue Purchased Order external vendors/suppliers.
• Cancel New/Unscheduled Work orders in system if service orders or contracts are cancelled
• Manage invoicing and payment in close collaboration with Project Managers, Logistics and Corporate Functions
• Monitor Gross Margin slippage for flow business and react if required.

What qualifications will make you successful?

• Minimum license degree and/or 3 years professional experience preferably in sales administration
• English language knowledge
• Good to have: Danish or Swedish language knowledge
• Meticulous to Details to ensure accuracy
• Ability to communicate effectively with various internal departments and external customers

Whats in it for me?

• Competitive income package with annual bonus, cafeteria
• Medicover Health package
• Utility support
• Home office
• Home office kit allowance
• Life and accident insurance
• Voluntary health fund contribution
• Voluntary pension fund contribution
• Global Family Leave program
• Professional development and training opportunities, language courses
• International, empowering environment with a very welcoming and friendly team
• A company culture that encourages raising questions and ideas, to make an impact

Let us learn about you! Apply today. About Our Company: Why us?

At Schneider Electric were committed to creating a workplace that gives you not just a job but a meaningful purpose in joining our mission to bring energy and efficiency to enable life, progress and sustainability for all.

We believe in empowering our team members to reach their full potential, fostering a sense of ownership in their work.

We embrace inclusion as a fundamental value, ensuring that every voice is heard and valued. We value differences, and welcome people from all walks of life. We believe in equal opportunities for everyone, everywhere.

If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you.

Discover your Meaningful, Inclusive and Empowered career at Schneider Electric.

€34.2bn global revenue
+12% organic growth
135 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.
We mirror the diversity of the communities in which we operate and we ‘embrace different’ as one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.