Business Analyst

The Estée Lauder Companies attracts the most outstanding people from diverse industries and nurtures their talents. Whether they work in one of our stores, on a production line, at our corporate headquarters in New York City or in one of our affiliates worldwide, our employees take pride in their contributions to our success.

Do you want to work for one of the world’s largest luxury beauty brands?
Do you want to work for a company that delivers value to its customers on a daily basis?
Do you want to join a talented, multi-lingual and fun team?

We are looking for

Business Analyst

to join our team in Budapest!

The role:

Reporting to Senior Service Delivery Manager, this role:

• Supports team members and other stakeholders to effectively analyze, communicate and validate functional and system requirements for changes to business processes and systems. This position collaborates with internal and external resources to recommend and implement solutions to enable the business to achieve its goals.
• Assists with management of requirements, testing and stakeholder communication for regional and global enhancements to Upland PSA and Process Unity or other systems. The individual will assist with the overall enhancement process and help to ensure work is on-track through the lifecycle, which will require a working understanding of multiple projects simultaneously. The role will prepare functional documentation and prepare communications to accompany releases.
• Supports the governance and data quality of the project portfolio data in Upland PSA and perform portfolio analytics to drive project performance and insights for the IT Organization

Responsibilities:

• Partners closely with senior leadership (IT Transformation and Cyber Risk Management area) across the organization in order to drive effectiveness and customer experience.
• Under general supervision, collaborates and consults with internal client groups to understand complex international business needs, perform analysis and assist in designing solutions and documenting requirements.
• Maps and analyzes end-to-end business processes as part of overall documentation.
• Works with appropriate technical resources (internal IT or third party) to translate business requirements into system requirement specifications consistent with the needs of the business, especially for Process Unity system and Upland PSA.
• Makes recommendations on new solutions or enhancements based on assessment of business requirements in alignment with overall business and technology strategy.
• Works closely with client groups to effectively align and utilize full system capability to meet business objectives.
• Support with updating and maintaining functional documentation for existing functionality and provide guidance to Business Owners on writing baseline requirements for enhancements.
• Coordinate and prepare communications to stakeholders based on business need.
• Works closely with Upland PSA to identify Project Portfolio insights and Portfolio readout and status reporting.
• Assists with the governance of Upland PSA including user access, data quality and system update requests.
• Assists with the maintenance of systems and document assets.
• Other duties as assigned.

Requirements:

• Minimum 2-4 years of business analysis or relevant experience required.
• General knowledge of risk management workflow.
• General knowledge of Customer Workflow applications.
• Working knowledge of Multiple Systems across ECR, Legal, IT, Project Management an asset.
• Experience working in or establishing a Shared Services environment a plus.
• Excellent self-starter who can deliver excellence with limited direction.
• Must be an excellent communicator (oral and written) and possess strong facilitation skills.
• Must be a problem solver with ability to multi-task and prioritize.
• Strong focus on the End-to-End Customer Experience.
• Highly developed analytical skills and proven ability to conduct root cause analysis and develop insights.
• Excellent interpersonal skills and ability to effectively communicate both written and verbal with peers, sponsors, staff.
• Strong ability to translate user requirements to detailed technical requirements.
• Ability to demonstrate and operate with a service mindset, where the employee is at the center of everything we do.
• Takes initiative to drive end user requirements.
• PMA or PMP certification an asset.
  

• Budapest, XI. district - Budapest One office
• We are working in a hybrid structure (10 days per month HO provided)