Customer and Colleague Engagement - Business Partnering and Change Lead

• Be the first point of contact towards stakeholders and represent the Customer and Colleague Engagement Centre
• Be the owner of the business area related continuous improvement plan
• Analyse, understand and surface back to the business the drivers of contact and the things that erode the customer or colleague experience
• Own the business area specific yearly forecast and work together with the resource planners to prepare the operation for the upcoming changes
• Come up with improvement ideas and drive changes to deliver
  • Value for the business
  • Increased customer and colleague satisfaction
  • Efficiency
  • Workload reduction
• Be the owner of business area specific trainings and knowledge
• Implement and maintain the service management framework

• Secondary or higher education
• 2-3 years professional experience
• Advanced Czech or Slovak language knowledge
• Upper-intermediate level English knowledge
• Advanced Hungarian language
• MS Office
• Managing and implementing change, CI
• Critical thinking and strong problem-solving skills,
• Analytical skills
• Programme Management level planning and organizing

Tesco is a diverse and exciting employer, dedicated to being #aplacetogeton, providing career defining opportunities to all our colleagues. If you chose to join our business, we will provide you with:

• Competitive Compensation package based on your experience and skills (Cafeteria, Mobile phone, 10+5% shopping discount in every Hungarian Tesco store)
• Annual private healthcare package
• Performance-based annual bonus
• Minimum of 25 paid leave days per year
• Career Growth is not just a cliché – we operate in 3 markets as one Central European business, so there are many opportunities for growth and development
• Solid Business Background with more than 100 proud years of company history
• We are a Great Team and we are not fond of any formalities here
• Modern Office with great location (e.g.: free parking)
• Flexible Working policy (e.g.: home-office)
• Relocation Bonus when permanently moving to Hungary
• Language Allowance

Tesco is committed to celebrating diversity and everyone is welcome at Tesco. As a Disability Confident Employer, were committed to providing a fully inclusive and accessible recruitment process, allowing candidates the opportunity to thrive and inform us of any reasonable adjustments they may require.

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