Vevőszolgálati Asszisztens

In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air.

The VELUX Group is an international, family-owned business with strong financial roots and each year we are able to create real impact by reinvesting in society, our employees and planet through our foundations.
Alongside the rest of our values, “courage” and “mutual respect” define our actions every day and how we wish to contribute to the world.

Join VELUX as a Customer Service Agent!

Do you want to be part of a team that transforms spaces with daylight and fresh air through innovative roof solutions? Are you service-oriented and passionate about supporting people in choosing the right solution for their home?

About Us: The VELUX Group is on an exciting journey to enhance value for our B2B customers and end-users. We aim to integrate daylight and fresh air into building designs, shaping dream projects from initial thought to final installation. Join us and grow your career in a market-leading company dedicated to sustainable indoor living.

Your Role: As a Customer Service Agent, you will be part of a dynamic, professional, and supportive Customer Service Team. You will interact with both our business partners and end-users, assisting them in the purchasing process and providing high level support to existing customers with our spare parts and service solutions via various channels (phone, email, chat, and in person at our showroom).

Key Responsibilities:

• Provide product advice to professional partners (dealers, installers, contractors, architects) and private customers via phone, email, or in person at our showroom.
• Guide the complete purchasing journey, including preparation of price offers, order management, and addressing questions related to delivery, payment, and invoices.
• Promote marketing campaigns and perform tasks related to customer service.
• Support existing customers with the maintenance and repair of products.
• Handle complaints efficiently and in a customer-oriented manner.
• Manage the customer database: create new customer profiles, and maintain existing data.
• Collaborate closely with the sales department, logistics, and delivery partners.
• Use systems like SAP, call center software, CRM, and ticketing systems accurately and professionally.

About You: You are a dynamic, enthusiastic individual with a strong customer-oriented attitude and excellent communication skills. You thrive in a fast-paced, team-oriented environment, multitasking effectively and managing stress well. With 1-3 years of customer service experience, you are detail-oriented, and capable of understanding technical products. Your passion for learning and proactive approach ensures you provide exceptional support and build strong relationships with our partners and customers.

Knowledge of SAP, CRM, or ticketing systems and experience in a multinational company are additional advantages.

Requirements:

• Secondary education minimum
• 1-3 years of customer service experience
• Proficiency in English (spoken and written)
• Basic computer skills (Outlook, Excel, Word, PowerPoint)
• Interest in technical products and solutions
• SAP, CRM or ticketing system knowledge and experience in a multinational company are advantages

• Strong customer-oriented attitude with patience and openness
• Excellent communication and multitasking skills
• Dynamic, energetic personality; team player
• Detail-oriented, accurate, and good at stress management
• Fast learner with the ability to quickly acquire new knowledge

• A dynamic, high-performing, supportive, and cohesive team
• Comprehensive onboarding program and continuous management support
• Development opportunities and trainings
• Competitive benefits package: basic salary, bonus, SZÉP card
• Home office option
• Health insurance
• Commuting allowance for non-Budapest residents
• Friendly office with parking place
• Several joint programs during the year (team buildings, grill parties, Christmas party)
• Free coffee, tea, and soft drinks in the office
• Employee of the Year award and jubilee celebrations

Learn more about VELUX and our recruitment process and apply now to join our team and make a real impact!

VELUX Residential is fully committed to the concept and practice of equal opportunity in all aspects of employment. To further our goal of equal employment opportunity for all employees and prospective employees, it is the policy of VELUX Residential to recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, or any other basis prohibited by applicable law. All employment decisions shall be consistent with the principle of equal employment opportunity and only job-related qualifications will be required.