IT Service Coordinator

International Personal Finance (IPF) the mother company of Provident Pénzügyi Zrt. is looking for a new leader in its Global IT Team

IT Service Coordinator

This role operates a small team (4-6 IT Specialists), responsible for delivery of support services. Responsible to define and deliver required SLAs and service improvements, maintain overall oversight activities and resources managing BAU activities and projects.

What you will do in this position:

• Deliver IT services at required level through a combination of internally and externally sourced team members,
• Managing proper involvement and fulfilment of activities within other IT processes defined at the group level in particular: information security management; it service continuity management; change management,
• Ensure that proactive service improvements activities are identified improve effectiveness and efficiency of IT support services
• Responsible for acceptance into service of changes and new services including definition of requirements, operational acceptance tests and handover to service
• Ensure performance metrics are measured and reported for Services, and aligned with Group standards
• Responsible for reporting for IT Services in-country,
• Engage effectively with stakeholders in IT and Business on IT service matters.

What we require from you:

• Bachelors degree in Computer Science or equivalent,
• Ability to coordinate combination of internally and externally sourced team members.
• ITIL qualified to minimum “Service Foundation” level,
• At least 3 years experience in IT Service or related field with at least 1-2 years in coordinating or leadng a small team
• Active English knowledge (spoken & written),
• Windows server platform, AD, Exchange, MS SQL knowledge (Experience with O365 and AWS is an advantage),
• Good knowledge of IT Services processes, tools and techniques,
• Expert knowledge in IT Service management,
• Good understanding of technology and architecture standards,
• Effective organisational skills, strong time management and communication skills, ability to communicate with senior management,

What we offer:

• Professional development opportunities;
• opportunity to have a performance based annual bonus;
• home office 3 times a week;
• cafeteria, health insurance;
• laptop, mobile;
• stable background with local and international presence;
• training and development opportunities;
• exciting projects in our unique space in the evolving financial industry;
• you can work in a modern work environment.