Services Account Representative (Maternity cover)

At Tetra Pak we commit to making food safe and available, everywhere; and we protect whats good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of peoples lives every day. And we need people like you to make it happen.

We are looking for a Services Account Representative, who will be the main customer contact for operational Services business matters. This includes facilitating service sales growth ambition through account management, sales opportunity analysis, management of service contracts, service coordination and customer support. Offering quality service with innovative solutions, looking to drive excellence in customer satisfaction.

You will be based in Budaörs, Hungary.

Please note that this is a temporary position for the duration of 18 months.

• Provide input to the preparation of the sales strategy including Technical Service Part of Key Account Plan by using internal and external data sources
• Analyze and follow up sales opportunities and promote services based on customer information, together with SKAM/ SAM
• Manage customer relationships from an operational perspective through structured communication
• Analyze and follow-up customer satisfaction results together with Technical Service functions
• Coordinate and follow-up the service events with customers
• Support the preparation of service contract execution and confirm resources for delivery of services and service delivery control
• Coordinate and follow-up Service Contract execution and Service Contract fulfilment
• Support customer inquiries, respond and channel it into the organization.

• Minimum 3 years of professional experience in Customer Service
• University degree of Bachelor or equivalent (specialized on technical field is desired)
• Self-driven, proactive and highly structured individual with client focused mindset
• Fluent Hungarian and English language knowledge is a must
• Good working knowledge of MS Office, SAP is being an asset
• Ability to handle multiple tasks and prioritize between them
• Excellent communication skills

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements
• To provide easy and fast access, you can use the company shuttle bus service from several locations of Budapest in 25 minutes
• Local canteen with a big variety of meals and beverages

Apply Now

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/.

This job posting expires on 2nd of July 2024.

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.