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L2 Service Desk Agent : German & English speaking

NSC Global | Debrecen | HU

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the NSC Global with the position of L2 Service Desk Agent : German & English speaking - NSC Global which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information L2 Service Desk Agent : German & English speaking - NSC Global below matches your qualifications. Good Luck: D

Monitors the systems and creates a ticket when a defect is detected. To be a successful Service Desk Agent, the individual must be customer and service oriented…...

Overview: Providing 2st level German- English speaking telephone support to external and internal clients in connection with personal computers or networks, or network devices within the set expected service levels and in a quality beyond the expectations of the client.
To be a successful Service Desk Agent, the individual must be customer and service oriented, self-confident, and have an aptitude for ICT issues. Please note; only candidates who can speak both English and German (minimum level B2) will be considered for these positions. This team works in a 7*24 shift system. Responsibilities:
  • Maintains direct contact with the client or ticket owner, is available for receiving calls/ e-mails/ tickets/ requests/ incidents and to answer them as soon as possible.
  • Records the incoming client requests - orders or incidents - , creates tickets.
  • Questions the client thoroughly in the interest of fault diagnosis.
  • Monitors the systems and creates a ticket when a defect is detected.
  • Processes the incoming tickets (e.g. from the helpdesk).
  • Identifies, diagnoses and categorizes the incident/ call/ ticket and determines priorities.
  • Solves simple problems in connection with MS Office applications and the most common operation systems with the help of the knowledge base. In case of working in the telecom systems field, solves simple problems concerning networks and network components.
  • Changes user settings from distance if needed.
  • Forwards more complex problems to next level of support.
  • Updates client information and the ticket management system throughout the whole process, and logs information.
  • Tracks tickets and informs the client about its status.
  • Observes the expected service levels as stated in the contract.
  • Closes the ticket.
  • Reports to the requester of report at the requested frequency.

What we offer:

  • Dynamic and fast-growing company
  • Multinational environment
  • Professional development opportunities
  • Challenges and exciting projects
  • Supportive environment
  • Outstanding teamwork
  • Work-life balance
  • Hybrid working opportunity
  • Flexible approach
  • Treating people with humanity

Information :

  • Company : NSC Global
  • Position : L2 Service Desk Agent : German & English speaking
  • Location : Debrecen
  • Country : HU

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the L2 Service Desk Agent : German & English speaking job info - NSC Global Debrecen above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies L2 Service Desk Agent : German & English speaking job info - NSC Global Debrecen in 04-05-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

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Post Date : 04-05-2024

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