IT EUC Specialist

International Personal Finance (IPF) the mother company of Provident Pénzügyi Zrt. is looking for a new expert in its Global IT Team

IT EUC Specialist

Main responsibilities:

• Identify, classify and analyse root causes and solve incidents in the area of Company IT solutions according to the guarantees provided in the SLA (incident management process);
• diagnose problems based on the analysis of detected irregularities and manage the process of their solution;
• define standards related to workplaces, mobile devices, printers and EUC management systems for the IPF Group;
• create and update technical documentation, knowledge base and procedures for solving typical incidents and problems related to the Company IT systems;
• implement tasks improving the quality of services provided by the IT in terms of applications and supporting processes;
• active participation in the process of IT solutions change (change and release management process) as part of the EUC environment;
• co-operate with Suppliers with regard to the solution of incidents related to EUC solutions;
• implement administrative activities in terms of IT solutions (End User Computing and Competence Centres);
• participate in IT projects related to End User Computing and Competence Centres.

What you need to have:

• At least 4 years’ experience in IT Support team;
• excellent knowledge of Windows 10/11, Microsoft 365;
• good understanding of technology standards;
• good knowledge of Windows Servers; Active Directory, WSUS, MDT, PowerShell;
• good knowledge in area of PC management tools (e.g. SCCM , Landesk, Baramundi);
• good knowledge in area of mobile devices (Android, IOS) and Mobile Device; Management systems (e.g. Intune, MobileIron, Airwatch);
• advanced level English knowledge;
• analytical skills;
• problem solving and diagnostic skills;
• good communication skills.

Advantages:

• Degree in Computer Science;
• knowledge of ITIL “Service Foundation” level.

What we can offer:

• Professional development opportunities,
• opportunity to have a performance based annual bonus;
• cafeteria, health insurance,
• laptop, mobile,
• home office 3 times a week,
• exciting projects in our unique space in the envolving financial industry,
• individual training opportunities;
• you will be surrounded by a professional team;
• you can work in a modern work environment.