Italian Speaking Order Management Representative
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Requires a high school diploma or a Government Body award. This position requires repetitive typing and regular use of a computer plus multiple displays....
Job Description
Job Description At Thermo Fisher Scientific, each one of our 130,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.
Position Location: Budapest, Hungary
Position Summary:
Based at the new Shared Service Center in Budapest, the Customer Service team are responsible for supporting our clients throughout the lifecycle including the administrative, quotation and order fulfilment phases. Order Management Representatives provide exceptional order management service, promptly and accurately when responding to internal and external customer requests.
Key Responsibilities:
Process and follow up all fax/written/web orders within the division’s guidelines, liaise with other functions (sales, warehouse, finance, customer facing team…etc) to resolve issues and ensure timely handling of requests with senior support if necessary
Initiate creation/modification of customer accounts in co-operation with data maintenance and quote maintenance teams
Follow up order process from order entry until order fulfilment including checking Hold stop codes on a regular basis
Become knowledgeable in the Customer Relationship Management systems
Adhere to company policies, operational regulation, and departmental training guidelines
Meet daily/weekly KPI metrics (order volume, accuracy target…etc)
Work on assignments/projects as part of a team on ad-hoc basis
Skills:
Display attention to detail and accuracy in the workplace
Ability to identify and solve problems and to multitask under tight deadlines
Possess self-motivation, enthusiasm, a positive attitude and perform as a great teammate
Strong written and verbal communication skills
Good organizational skills and the ability to prioritize workload effectively
Demonstrate judgment, tact and diplomacy in dealing with internal and external customers
Work on own initiative on daily routine tasks as well as solving system issues
Competent Microsoft Office user
Experience:
Relevant customer service experience is preferred in an SSC/multinational/office environment, but fresh grads are also welcome
Fluent English and at least Intermediate Italian language knowledge
Experience with Oracle or SAP preferred but not essential
Requires a high school diploma or a Government Body award. A Bachelor’s Degree is preferred but not essential, candidates with relevant experience and knowledge will also be considered.
Working Conditions:
This position requires repetitive typing and regular use of a computer plus multiple displays
Most of the other physical demands are typical with those associated with an office environment.
We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce!
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally
protected status!
Information :
- Company : Thermo Fisher Scientific
- Position : Italian Speaking Order Management Representative
- Location : Budapest
- Country : HU
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Italian Speaking Order Management Representative job info - Thermo Fisher Scientific Budapest above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Italian Speaking Order Management Representative job info - Thermo Fisher Scientific Budapest in 02-06-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.
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Post Date : 02-06-2024
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