HR Ops Specialist - Italy

As an HR Operations Specialist you will be participating in dedicated HR processes where you will be an expert handling Employee / HR queries and being involved in projects of improving/simplifying your respective process responsibilities. You will work closely with respective HR business partners for dedicated GE Business/Location and cooperating with Senior experts / owners of your responsible HR service process.

Essential Responsibilities:

• Support HR Operations services such as On-boarding, Off-boarding, employee life cycle, benefits (one or several of the processes) and ensure people, structures, processes and systems are aligned to deliver key objectives efficiently and effectively.

• Advise on questions/requests from employees, managers and the HR community in a professional, courteous & timely manner

• Deal with operational issues and process failures, identifying and implementing appropriate solutions.

• Develop action plan to mitigate operational risks or resolve escalated issues

• Proactively seek customer feedback to identify areas for simplification, standardization and productivity within assigned process.

• Build and share knowledge of area of expertise by continuously keeping up to date with internal and external updates and changes

• Ensure that high standards of accuracy and quality are maintained with appropriate controls in place, taking accountability for compliance with relevant legal and GE Vernova policy requirements

• Develop a strong working relationship with the GE HR community through proactive facilitation & improvement of HR processes, ensuring effective communication and early identification of requirements & any issues

• Identify frequent customers / process issues and be able to suggest process, procedure and training improvement opportunities

• Cooperate with 3rd party providers when necessary

Qualifications/ Requirements:

• Bachelor’s degree in Human Resources or related Business degree from an accredited university or college / equivalent knowledge or experience

• Fully professional Italian and English language knowledge both verbal and written.

• Some relevant professional work experience with demonstrated achievement in Service-oriented environment.

• Ability to work in a complex and rapidly changing work environment across multiple stakeholder groups, with comfort and efficiency

• Ability to communicate effective through written and verbal communication and consistently deliver high quality customer service in a professional manner

• Demonstrated effectiveness to prioritize between tasks with different deadlines, complexity

Desired Characteristics:

• Strong problem-solving skills to quickly identify and present the creative/collaborative solutions

• Strong communication skills

• Ability to make decisions and manage competing priorities in a fast-paced, multi-task and highly matrixed environment, and connect effectively with employees

• Previous experience working with Workday and any ticketing system